- Most services have upfront rate card(eg carpenter repairs Rs 250/hr) and not the 'On inspection' tariff where you may feel gouged at times. Housejoy by contrast has a visit fee which is adjustable
- Prices usually (but not always) inclusive of tax
- Super responsive customer service available on chat from 9am to 7pm. Opposed to this, Housejoy has email or call.
- Intuitive questions to help better identify the service provider and help them scope work. For example, computer repair requests are asked the model type/repair reason. UrbanClap pioneered this before copied by others
Housejoy has recently revamped their app/UI maybe to address #1, and are offering discount codes perhaps to make up for lost time. But for now, UC rocks.
Hope is not lost however for Housejoy. When Uber entered India, they kicked ass of Ola's customer care. But in the last few months, Ola is in my view, much better than Uber now. So with enough management focus, one can always make up lost time
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