Monday, February 27, 2012

My experience at Delhi Airport-well worth the passenger service fee!

Earlier in Jan-12, I had the occasion to wait for a few hours at Delhi Airport-the domestic departure terminal IB. Having done the same at Singapore and Mumbai airports, I was curious to compare the experiences. And surprisingly, once I was inside the airport, things were quite good. For instance
  1. Affordable beverages/food inside the airport(like a Haldiram's stall) and even nearby, as opposed to the exorbitantly priced F&B which are a standard fixtures of airports
  2. Wifi connectivity free of cost and although for max 1.5hrs or so at a time, that can be renewed free for any duration after that.
  3. Laptop charging stations and tables are readily available beyond the security clearance area, and allow passengers to work/be entertained while waiting for departure. 
  4. Interestingly, DIAL had a prayer room as well(location could have been better since it was near the toilet!) but that is a very good gesture
  5. A shoe polishing roller which allowed the passenger to just rest the shoe on the roller and it would be polished then. A great idea
  6. Other standard fixtures like clean loos, metro connectivity(metro station reachable by escalators/nominal priced AC bus service), water jets etc.
Of course, there is a controversy on the proposed hike in the passenger service fee which I'll address on my financeandcapitalmarkets blog, but the experience was quite good.

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